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Yealink Ticket Quick Guide
Welcome to Yealink Ticket
SERVICE MODULE
Create tickets on corresponding portal below to get help from Support team.
A Quick Question
Click here to ask a quick question to support team
A Quick question >>
Report a Bug
If the feature of the product doesn't work as expected, please click here to report the issue
Report a Bug >>
Warranty Service
(Include stuck on initializing)
If there are any hardware issues during the warranty period, submit a claim to request a replacement.
Warranty Service >>
RPS MAC Removal
You can now release occupied devices directly from YMCS/RPS portal, click here for details.
RPS MAC Removal >>
New Feature Request
If you have a new feature request, please click here
New Feature Request >>
Get License
(SIP/MS/SFB/VCS/ZOOM)
Click here to apply for Licenses:
1.SIP <-> SFB/MS/Zoom/VCS
2.VC endpoint license (Remove "Only for demo"/ Multi MCU)
3.YMS demo license
Get License >>
Retrieve Password
Click here if you forget the password or want to get the default password or want to understand how to reset the product to factory default
Retrieve Password >>
Vulnerability Report
If you have a new vulnerability report, please click here
Vulnerability Report >>
License Manager
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